Last Updated: [Insert Date]
At FleetPoint LLC (“Company,” “we,” “us,” or “our”), we stand behind the quality of our safety, compliance, and legal support services. This Refund Policy outlines the conditions under which refunds are issued to ensure a fair and transparent experience for all our clients.
We offer a 14-day money-back guarantee for our subscription-based services and compliance consulting (e.g., MVR Monitoring, DQF Management, and Mock Audits).
Eligibility: If you are unsatisfied with our services for any reason within the first 14 days of your initial purchase or subscription start date, you are entitled to a full refund of the service fees paid to FleetPoint LLC.
Exclusions: The 14-day guarantee does not apply if:
Significant work has already been completed (e.g., a full mock audit has been performed and the report delivered).
Third-party fees (such as DMV report fees or government filing fees) have already been disbursed, as these are non-refundable.
For our ticket and citation resolution services, we offer a specialized “Double Refund” guarantee as highlighted on our website.
The Promise: If we accept your case and are unable to deliver a “resolution” (defined as a reduction in points, reduction in fines, or dismissal of the case, depending on your specific agreement), we will refund double the amount you paid to FleetPoint LLC for that specific service.
Requirements:
The case must have been explicitly accepted in writing by a FleetPoint safety expert.
All requested documentation must have been provided by the user within the required timeframe.
The user must have complied with all court requirements, including mandatory appearances.
Exclusions: This guarantee is void if the user provides false or misleading information, or if the user fails to notify us of court updates in a timely manner.
Certain costs associated with our services are non-refundable once the process has begun:
Disbursed Third-Party Fees: Fees paid to state DMVs for Motor Vehicle Records (MVRs).
Government Filing Fees: Fees paid to the DOT or FMCSA for MC/DOT number registration.
Attorney Retainers: In cases where an attorney has already begun legal work or filed motions on your behalf, the portion of the fee allocated to legal labor may be non-refundable.
To request a refund under either the 14-day guarantee or the Double Refund guarantee, please follow these steps:
Submit a Request: Email our billing department at info@fleetpointsafety.com with the subject line “Refund Request – [Your Name/Company Name]”.
Include Details: Provide your order number, the date of purchase, and a brief explanation of why you are requesting a refund.
Review Process: Our team will review your request within 3-5 business days to determine eligibility based on the status of your case or service.
Method: Approved refunds will be credited back to the original payment method used at the time of purchase.
Timeline: Once approved, please allow 5-10 business days for the credit to appear on your statement, depending on your financial institution.
If you have any questions regarding our refund practices or your specific case, please contact our support team:
FleetPoint LLC
Email: info@fleetpointsafety.com
Phone: +1 551-758-8641
Website: www.fleetpointsafety.com